Returns & Exchanges
At The Alternative Store, we want you to be completely satisfied with your sustainable fashion choices, which is why we offer a 30-day window for returns or exchanges on all unworn items. We strive to make the process as seamless as possible to ensure you find the perfect fit for your conscious wardrobe.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Ship It Back
Print the prepaid shipping label generated by our portal and drop the package off at any authorized courier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing